BioStorage Solutions

If street power fails, Masy has two high-capacity backup generators. Each is capable of running our entire biostorage operation with auto switch-over. The -75°C, -60°C, and -40°C walk-in chambers have triple-redundant cooling systems, dual compressors, and, alternatively, LN₂. In addition, our GMP ambient storage warehouses have redundant heating and cooling systems. We ensure your sensitive products are protected 24/7/365 by using a combination of swipe cards, limited access, Cyber Locks on all chambers, and video surveillance monitoring with security. This extensive protection allows our customers and our Masy staff to sleep well at night.

Our multiple monitoring systems continuously monitor and scrutinize temperature and RH conditions in our storage rooms and chambers. We also have two independent validated monitoring systems and three monitoring sensors installed in each chamber and room, based on validation mapping studies. If sensors begin to drift, alarms instigate, noting a performance change, so there is sufficient time to intervene before an out-of-tolerance situation occurs. We document all alarms, and customers are welcome to view reports.

In the rare event of an alarm, we take care of it immediately. We have a call list supported by trained technicians with backup assistance. These technicians follow written procedures to solve the problem within the chamber first, and if necessary, relocate your product to a safe environment while repairs are underway.

We also maintain and monitor conditions in the biorepository common areas. Like the rest of our chambers, we have performance alerts set up in those areas and on-call staff ready to address any occurrence.

Masy also helps our customers create the best possible conditions for packaging and transportation. We care about the safety of your product long before it gets here and long after it leaves. That’s why we perform mock transportation runs with our ultra-low freezer storage and packaging equipment. We can find a solution for every customer transportation situation with our extensive inventory of traditional shippers and dataloggers and the Masy-created “Masy Transporter” to deliver frozen products. We have truly planned for all scenarios and situations, which is why we are a proud leader in cGMP biostorage.

At Masy, we are committed to integrity and full transparency, which is evident when our customers audit our facility. During audits, we encourage you to review documentation, practices, and processes. You can also meet our team of biostorage subject matter experts and ask questions and provide feedback. These team members undergo extensive training to bring your product into our facility, maintain requested temperatures, ensure top security measures, and prepare your product to move to its next destination. We continuously review and update our processes to ensure we are employing best practices.